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Emerald Group Publishing Ltd

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Inderscience Publishers

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A tool based framework for applying Six Sigma methodology to services and transactional data

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Six Sigma in banking services: a case study based approach

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Lean Six Sigma implementation case studies

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International Journal of Six Sigma and Competitive Advantage, Vol. 1, Iss. 4, 2005-12 ,pp. : 369-379

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