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Emerald Group Publishing Ltd

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Adopting Six Sigma in higher education: some issues and challenges

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Critical success factors for Lean Six Sigma programmes: a view from middle management

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Emerald Group Publishing Ltd

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A Delphi study on Six Sigma tools and techniques

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International Journal of Six Sigma and Competitive Advantage, Vol. 5, Iss. 3, 2009-09 ,pp. : 205-221

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Six sigma in service organisations: Benefits, challenges and difficulties, common myths, empirical observations and success factors

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International Journal of Quality & Reliability Management, Vol. 24, Iss. 3, 2007-03 ,pp. : 294-311

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