Exploitation or exploration in service business development?: Insights from a dynamic capabilities perspective

Author: Fischer Thomas   Gebauer Heiko   Gregory Mike   Ren Guangjie   Fleisch Elgar  

Publisher: Emerald Group Publishing Ltd

ISSN: 1757-5818

Source: Journal of Service Management, Vol.21, Iss.5, 2010-10, pp. : 591-624

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