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Author: Jun Jongbyung Ergün A. Tolga
Publisher: Emerald Group Publishing Ltd
ISSN: 2040-8269
Source: Management Research Review, Vol.34, Iss.7, 2011-06, pp. : 810-820
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Discerning Customers Demand More than Service Quality
Managing Service Quality, Vol. 4, Iss. 6, 1994-06 ,pp. :