From Service to Experience: Understanding and Defining the Hospitality Business

By Hemmington Nigel  

The Service Industries Journal, Vol. 27, Iss. 6, 2007-09 ,pp. : 747-755

Routledge Ltd

Access to resources Recommend Favorite

An economic analysis of consumer class actions in regulated industries

By Vogelsang Ingo   Ramphal Nishal   Carroll Stephen   Pace Nicholas  

Journal of Regulatory Economics, Vol. 32, Iss. 1, 2007-08 ,pp. : 87-104

Springer Publishing Company

Access to resources Recommend Favorite

Consumer Class Actions: Are They a Solution for Enforcing Consumer Rights? The Israeli Model

By Deutch Sinai  

Journal of Consumer Policy, Vol. 27, Iss. 2, 2004-06 ,pp. : 179-212

Springer Publishing Company

Access to resources Recommend Favorite

Do employees' feelings really matter in service-quality management?

By Slåtten Terje  

European Business Review, Vol. 22, Iss. 3, 2010-01 ,pp. : 318-338

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Consumer views of self-service technologies

By Cunningham Lawrence   Young Clifford   Gerlach James  

The Service Industries Journal, Vol. 28, Iss. 6, 2008-07 ,pp. : 719-732

Routledge Ltd

Access to resources Recommend Favorite