Zone of tolerance for banks: a diagnostic model of service quality

By Nadiri Halil  

The Service Industries Journal, Vol. 29, Iss. 11, 2009-01 ,pp. : 1547-1564

Routledge Ltd

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Effects of Personality on Service Quality in Business Transactions

By Teng Ching-I   Huang Kuei-Wen   Tsai I-Ling  

The Service Industries Journal, Vol. 27, Iss. 7, 2007-10 ,pp. : 849-863

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Regulating Service Quality: A Survey

By Sappington David  

Journal of Regulatory Economics, Vol. 27, Iss. 2, 2005-03 ,pp. : 123-154

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Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study

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The Service Industries Journal, Vol. 29, Iss. 2, 2009-02 ,pp. : 111-125

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Logistics service quality and buyer-customer relationships: the moderating role of technology in B2B and B2C contexts

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The Service Industries Journal, Vol. 31, Iss. 7, 2011-05 ,pp. : 1109-1123

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