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The Service Industries Journal, Vol. 27, Iss. 5, 2007-07 ,pp. : 563-582

Routledge Ltd

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Customer satisfaction, corporate image, and service quality in professional services

By Cameran Mara  

The Service Industries Journal, Vol. 30, Iss. 3, 2010-03 ,pp. : 421-435

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Physical attractiveness stereotypes and service quality in customer-server encounters

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The Service Industries Journal, Vol. 29, Iss. 8, 2009-01 ,pp. : 1093-1104

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Integrating internal customer orientation, internal service quality, and customer orientation in the banking sector: an empirical study

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The Service Industries Journal, Vol. 31, Iss. 14, 2011-11 ,pp. : 2487-2505

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The impact of high-performance work systems in the health-care industry: employee reactions, service quality, customer satisfaction, and customer loyalty

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The Service Industries Journal, Vol. 32, Iss. 1, 2012-01 ,pp. : 17-36

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