An integrated model of customer social exchange relationship: the moderating role of customer experience

By Yi Youjae   Gong Taeshik  

The Service Industries Journal, Vol. 29, Iss. 11, 2009-01 ,pp. : 1513-1528

Routledge Ltd

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Assessing the moderating effect of innovation capability on the relationship between logistics service capability and firm performance for ocean freight forwarders

By Yang Ching-Chiao  

International Journal of Logistics, Vol. 15, Iss. 1, 2012-02 ,pp. : 53-69

Taylor & Francis Ltd

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The role of customer affection and trust in loyalty rebuilding after service failure and recovery

By La Suna  

The Service Industries Journal, Vol. 32, Iss. 1, 2012-01 ,pp. : 105-125

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Logistics service quality and buyer-customer relationships: the moderating role of technology in B2B and B2C contexts

By Gil-Saura Irene   Ruiz-Molina Maria Eugenia  

The Service Industries Journal, Vol. 31, Iss. 7, 2011-05 ,pp. : 1109-1123

Routledge Ltd

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Examining the casual relationship among service recovery, perceived justice, perceived risk, and customer value in the hotel industry

By Chang Hong-Sheng   Hsiao Han-Liang  

The Service Industries Journal, Vol. 28, Iss. 4, 2008-05 ,pp. : 513-528

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