Retail service quality as a key activator of grocery store loyalty

By Martinelli Elisa   Balboni Bernardo  

The Service Industries Journal, Vol. 32, Iss. 14, 2012-11 ,pp. : 2233-2247

Routledge Ltd

Access to resources Recommend Favorite

Service encounter in multi-channel distribution context: virtual and face-to-face interactions and consumer satisfaction

By Seck Anne Marianne   Philippe Jean  

The Service Industries Journal, Vol. 33, Iss. 6, 2013-05 ,pp. : 565-579

Routledge Ltd

Access to resources Recommend Favorite

The impact of high-performance work systems in the health-care industry: employee reactions, service quality, customer satisfaction, and customer loyalty

By Lee Sang M.  

The Service Industries Journal, Vol. 32, Iss. 1, 2012-01 ,pp. : 17-36

Routledge Ltd

Access to resources Recommend Favorite

Linking service climate to customer loyalty

By Wang Mei-Ling  

The Service Industries Journal, Vol. 35, Iss. 7-8, 2015-06 ,pp. : 403-414

Routledge Ltd

Access to resources Recommend Favorite

Service quality in Brazilian mobile telephony: an efficiency frontier analysis

By Resende Marcelo   Tupper Henrique Cesar  

Applied Economics, Vol. 41, Iss. 18, 2009-08 ,pp. : 2299-2307

Routledge Ltd

Access to resources Recommend Favorite