The role of customer affection and trust in loyalty rebuilding after service failure and recovery

By La Suna  

The Service Industries Journal, Vol. 32, Iss. 1, 2012-01 ,pp. : 105-125

Routledge Ltd

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The impact of high-performance work systems in the health-care industry: employee reactions, service quality, customer satisfaction, and customer loyalty

By Lee Sang M.  

The Service Industries Journal, Vol. 32, Iss. 1, 2012-01 ,pp. : 17-36

Routledge Ltd

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The effect of multi-channel service quality on mobile customer loyalty in an online-and-mobile retail context

By Lin Hsin-Hui  

The Service Industries Journal, Vol. 32, Iss. 11, 2012-08 ,pp. : 1865-1882

Routledge Ltd

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Customer demotion in hierarchical loyalty programmes

By van Berlo Geert   Bloemer Josée   Blazevic Vera  

The Service Industries Journal, Vol. 34, Iss. 11, 2014-08 ,pp. : 922-937

Routledge Ltd

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Adherence to customer loyalty programmes and changes in buyer behaviour

By Collado Agudo Jesús   Herrero Crespo Angel   Rodríguez del Bosque Ignacio  

The Service Industries Journal, Vol. 32, Iss. 8, 2012-06 ,pp. : 1323-1341

Routledge Ltd

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