How to enhance service quality through organizational facilitators, collective work engagement, and relational service competence

Author： Gracia Esther  

Publisher： Routledge Ltd

ISSN： 1464-0643

Source： European Journal of Work and Organizational Psychology, Vol.22, Iss.1, 2013-02, pp. : 42-55

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Organizational justice and extrarole customer service: The mediating role of well-being at work

By Moliner Carolina   Martinez-Tur Vicente   Ramos Jose   Peiro Jose   Cropanzano Russell  

European Journal of Work and Organizational Psychology, Vol. 17, Iss. 3, 2008-09 ,pp. : 327-348

Routledge Ltd

Access to resources Recommend Favorite

Reducing Consumers’ Perceived Risk through Banking Service Quality Cues in Taiwan

By Chen Tser-yieth   Chang Hong-Sheng  

Journal of Business and Psychology, Vol. 19, Iss. 4, 2005-06 ,pp. : 521-540

Springer Publishing Company

Access to resources Recommend Favorite

Servant leadership and customer service quality at Korean hotels: Multilevel organizational citizenship behavior as a mediator

By  

Social Behavior and Personality: An international journal, Vol. 43, Iss. 8, 2015-09 ,pp. : 1287-1298

Scientific Journal Publishers

Access to resources Recommend Favorite

Work engagement: On how to better catch a slippery concept

By Schaufeli Wilmar   Salanova Marisa  

European Journal of Work and Organizational Psychology, Vol. 20, Iss. 1, 2011-02 ,pp. : 39-46

Routledge Ltd

Access to resources Recommend Favorite

Inclusive leadership and work engagement: Mediating roles of affective organizational commitment and creativity

By  

Social Behavior and Personality: An international journal, Vol. 43, Iss. 6, 2015-07 ,pp. : 931-944

Scientific Journal Publishers

Access to resources Recommend Favorite