An integrated approach between Lean and customer feedback tools: An empirical study in the public sector

Author: Di Pietro Laura   Mugion Roberta Guglielmetti   Renzi Maria Francesca  

Publisher: Routledge Ltd

ISSN: 1478-3363

Source: Total Quality Management & Business Excellence, Vol.24, Iss.7-8, 2013-08, pp. : 899-917

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