The Mexican user satisfaction index: a case study applied to a social program

Author： Lobato-Calleros Odette   Rivera Humberto   Serrato Hugo   Gómez Elena   Cervantes Paola  

Publisher： Emerald Group Publishing Ltd

ISSN： 1754-2731

Source： The TQM Journal, Vol.25, Iss.4, 2013-06, pp. : 384-398

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Evaluating user satisfaction: case studies in Australasia

By Leifer David  

Facilities, Vol. 16, Iss. 5-6, 1998-05 ,pp. : 138-142

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Managed competition and user satisfaction - The case of Spanish work accident mutuals

By Suárez Eugenia   Ventura Juan  

International Journal of Public Sector Management, Vol. 14, Iss. 2, 2001-03 ,pp. : 149-164

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Performance measurement systems - a case study of customer satisfaction

By Walters Megan  

Facilities, Vol. 17, Iss. 3-4, 1999-03 ,pp. : 97-104

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Banking in Kuwait: a customer satisfaction case study

By Alhemoud Abdulla M.  

Competitiveness Review: An International Business Journal incorporating Journal of Global Competitiveness, Vol. 20, Iss. 4, 2010-01 ,pp. : 333-342

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Enterprise program management: A Sprint case study

By Boutross Dan  

Journal of Corporate Real Estate, Vol. 7, Iss. 3, 2005-09 ,pp. : 199-209

Emerald Group Publishing Ltd

Access to resources Recommend Favorite