Author： Walters Megan
Publisher： Emerald Group Publishing Ltd
ISSN： 0263-2772
Source： Facilities, Vol.17, Iss.3-4, 1999-03, pp. : 97-104
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
Assessing the effectiveness of performance measurement systems: a case study
Total Quality Management, Vol. 7, Iss. 4, 1996-08 ,pp. :
Access to resources
Recommend
The case for customer satisfaction
By Taylor Chris
Managing Service Quality, Vol. 5, Iss. 1, 1995-01 ,pp. :
An index method for measurement of customer satisfaction
The TQM Magazine, Vol. 16, Iss. 1, 2004-01 ,pp. :