Introducing AWWA's New Customer Service Certificate Program: Making Customer Service a Top Management Priority

Author： Gillespie Kathleen  

Publisher： Water Environment Federation

ISSN： 1938-6478

Source： Proceedings of the Water Environment Federation, Vol.2010, Iss.1, 2010-01, pp. : 347-350

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

AWWA's New Certificate Program for High-Tech Operators: Addressing the Need for Effective Utility Management

By DeLaura Thomas J.   Wachocki Tony  

Proceedings of the Water Environment Federation, Vol. 2010, Iss. 1, 2010-01 ,pp. : 20-23

Water Environment Federation

Access to resources Recommend Favorite

Improving Wastewater Collection and Customer Service with a Computerized Work and Asset Management System

By Klepper Stephen R.   Shell Mark  

Proceedings of the Water Environment Federation, Vol. 2006, Iss. 13, 2006-01 ,pp. : 779-785

Water Environment Federation

Access to resources Recommend Favorite

Communicating Value to the Customer: The Incredible ROI of Great Customer Service

By McElroy Rob  

Proceedings of the Water Environment Federation, Vol. 2012, Iss. 1, 2012-01 ,pp. : 296-303

Water Environment Federation

Access to resources Recommend Favorite

CUSTOMER SERVICE OPTIMIZATION AND BENCHMARKING MEASURING FOR SUCCESS

By Kelly Susan   McCleery Daphne   King Judy   Madigan Jay  

Proceedings of the Water Environment Federation, Vol. 2004, Iss. 13, 2004-01 ,pp. : 25-32

Water Environment Federation

Access to resources Recommend Favorite

Changing Views on the Role of Customer Service – Panel

By  

Proceedings of the Water Environment Federation, Vol. 2008, Iss. 2, 2008-01 ,pp. : 512-512

Water Environment Federation

Access to resources Recommend Favorite