Learning customer service from real life situations

Author： Bhattacharya Kaushik   Datta Biplab  

Publisher： Westburn Publishers Ltd

E-ISSN： 1472-1384|13|2|191-205

ISSN： 1469-347X

Source： The Marketing Review, Vol.13, Iss.2, 2013-01, pp. : 191-205

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