Modelling and analysis of e-mail management for improved customer relationship management

Author： Greve Robert A.   Sharda Ramesh   Kamath Manjunath   Kadam Amit  

Publisher： Inderscience Publishers

ISSN： 1740-2123

Source： International Journal of Simulation and Process Modelling, Vol.1, Iss.3-4, 2005-08, pp. : 125-137

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