Sustaining service excellence in the insurance industry: a Kenyan perspective

Author： Marwa Simmy M.   Rand Graham K.   Keoy Kay Hooi   Koh S.C. Lenny  

Publisher： Inderscience Publishers

ISSN： 1741-5357

Source： International Journal of Value Chain Management, Vol.3, Iss.3, 2009-09, pp. : 288-301

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