Author: White Jules Strowd Harrison D. Schmidt Douglas C.
Publisher: Inderscience Publishers
ISSN: 1741-8763
Source: International Journal of Business Process Integration and Management, Vol.4, Iss.1, 2009-07, pp. : 35-46
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
Small service firms ‐ creating value through innovation
Managing Service Quality, Vol. 9, Iss. 6, 1999-12 ,pp. :
Creating customer service worth advertising at Browning Arms
The TQM Magazine, Vol. 13, Iss. 1, 2001-01 ,pp. :
Creating strategies for managing evolving customer service
By Armistead Colin Kiely Julia
Managing Service Quality, Vol. 13, Iss. 2, 2003-02 ,pp. :