Perceived service quality management and loyalty in public versus private banks operations: some empirical evidence

Author: Koutouvalas Dimitrios K.   Siomkos George J.   Mylonakis John  

Publisher: Inderscience Publishers

ISSN: 1744-2370

Source: International Journal of Services and Operations Management, Vol.1, Iss.2, 2005-03, pp. : 101-122

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