Benchmarking the service quality of fast-food restaurant franchises in the USA: A longitudinal study

By Min Hokey   Min Hyesung  

Benchmarking: An International Journal, Vol. 18, Iss. 2, 2011-04 ,pp. : 282-300

Emerald Group Publishing Ltd

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Perceived service quality management and loyalty in public versus private banks operations: some empirical evidence

By Koutouvalas Dimitrios K.   Siomkos George J.   Mylonakis John  

International Journal of Services and Operations Management, Vol. 1, Iss. 2, 2005-03 ,pp. : 101-122

Inderscience Publishers

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Bank service quality: empirical evidence from Greek and Bulgarian retail customers

By Petridou Eugenia   Spathis Charalambos   Glaveli Niki   Liassides Chris  

International Journal of Quality & Reliability Management, Vol. 24, Iss. 6, 2007-07 ,pp. : 568-585

Emerald Group Publishing Ltd

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Service quality in supply chain: empirical evidence from Indian automotive industry

By Prakash Gyan  

Supply Chain Management: An International Journal, Vol. 16, Iss. 5, 2011-08 ,pp. : 362-378

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Determining satisfaction through customer-perceived service quality and value: evidence from Ethiopian Telecommunications

By Negi Rakshit  

International Journal of Services and Operations Management, Vol. 7, Iss. 3, 2010-09 ,pp. : 333-350

Inderscience Publishers

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