An extension of internal service quality concept: lesson from the best low-cost carrier in the six regions of the world

Author： Fernando Yudi   Saad Norizan Mat   Haron Mahmod Sabri  

Publisher： Inderscience Publishers

ISSN： 1744-2370

Source： International Journal of Services and Operations Management, Vol.11, Iss.1, 2012-01, pp. : 13-34

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