Total quality management and benchmarking: bridging the gap in the public sector

Author： Kounis Leo D.   Panagopoulos N.  

Publisher： Inderscience Publishers

ISSN： 1744-2370

Source： International Journal of Services and Operations Management, Vol.3, Iss.2, 2007-01, pp. : 245-259

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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