Job standardization and service quality: a closer look at the application of total quality management to the public sector

Author: Hsieh A-T.   Chou C-H.   Chen C-M.  

Publisher: Routledge Ltd

ISSN: 1360-0613

Source: Total Quality Management, Vol.13, Iss.7, 2002-11, pp. : 899-912

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Abstract