An analytical framework for the design of service delivery systems: a co-production approach

Author： Trinh Truong Hong   Kachitvichyanukul Voratas  

Publisher： Inderscience Publishers

ISSN： 1745-7645

Source： International Journal of Operational Research, Vol.17, Iss.1, 2013-04, pp. : 125-144

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Operationalizing Co-Production in Public Services Delivery: The contribution of service blueprinting

By        

Public Management Review, Vol. 16, Iss. 3, 2014-04 ,pp. : 402-423

Routledge Ltd

Access to resources Recommend Favorite

A unified framework for the design of service systems

By Trinh Truong Hong   Kachitvichyanukul Voratas  

International Journal of Services and Operations Management, Vol. 15, Iss. 3, 2013-06 ,pp. : 374-388

Inderscience Publishers

Access to resources Recommend Favorite

Building trust through public service co-production

By  

International Journal of Public Sector Management, Vol. 28, Iss. 7, 2015-10 ,pp. : 550-565

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Enhancing customer orientation of service delivery systems: an integrative framework

By Yasin Mahmoud M.   Yavas Ugur  

Managing Service Quality, Vol. 9, Iss. 3, 1999-06 ,pp. : 198-203

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Collective Action and the Sustainability of Co-Production

By  

Public Management Review, Vol. 16, Iss. 3, 2014-04 ,pp. : 383-401

Routledge Ltd

Access to resources Recommend Favorite