Investigating customer satisfaction, loyalty and web usability concerning the use of Word-of-Mouth as a means of referral among internet banking users in Malaysia

Author: Jaafar Tan Hui Lee; Noor Ismawati  

Publisher: Inderscience Publishers

ISSN: 1746-0069

Source: International Journal of Electronic Finance, Vol.5, Iss.4, 2011-10, pp. : 357-373

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