The effects of quality management practices on customer satisfaction and innovation: a perspective from Jordan

Author: Al-Refaie Abbas   Ghnaimat Ola   Ko Jong-Hwan  

Publisher: Inderscience Publishers

ISSN: 1746-6474

Source: International Journal of Productivity and Quality Management, Vol.8, Iss.4, 2011-10, pp. : 398-415

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