Implementation of quality management system based on ISO9001:2008 and its effects on customer satisfaction case study: Kitchen worktops factory

Author： Nabavi Vahid Azizi Majid Faezipour Mehdi

Publisher： Emerald Group Publishing Ltd

ISSN： 0265-671X

Source： International Journal of Quality & Reliability Management, Vol.31, Iss.8, 2014-08, pp. : 921-937

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