eTOM and e-services based trouble-management operations: a large scale telecom case study

Author： Chou Tung-Hsiang   Seng Jia-Lang   Lin Binshan  

Publisher： Inderscience Publishers

ISSN： 0267-5730

Source： International Journal of Technology Management, Vol.43, Iss.4, 2008-09, pp. : 383-403

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