Investigating relationships between organisational commitment, employee empowerment, customer intelligence and Customer Relationship Performance among small service firms

Author: Suntornpithug Nichaya   Karaatli Gokhan M.   Khamalah Joseph N.  

Publisher: Inderscience Publishers

ISSN: 1460-6720

Source: International Journal of Services Technology and Management, Vol.14, Iss.1, 2010-05, pp. : 77-91

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content