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International Journal of Service Industry Management, Vol. 14, Iss. 4, 2003-10 ,pp. : 374-395

Emerald Group Publishing Ltd

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Switching costs, alternative attractiveness and experience as moderators of relationship commitment in professional, consumer services

By Sharma Neeru   Patterson Paul G  

International Journal of Service Industry Management, Vol. 11, Iss. 5, 2000-05 ,pp. : 470-490

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Service quality, customer satisfaction and loyalty among industrial customers of a public electricity utility in Malawi

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Emerald Group Publishing Ltd

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Customer switching resistance (CSR): The effects of perceived equity, trust and relationship commitment

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International Journal of Service Industry Management, Vol. 18, Iss. 5, 2007-10 ,pp. : 510-533

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Trust intentions in readers of blogs

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