Author: Ranaweera Chatura Prabhu Jaideep
Publisher: Emerald Group Publishing Ltd
ISSN: 0956-4233
Source: International Journal of Service Industry Management, Vol.14, Iss.4, 2003-10, pp. : 374-395
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
Customer satisfaction and retention in transition economies
By Murgulets L. Eklöf J. Dukeov I. Selivanova I.
Total Quality Management, Vol. 12, Iss. 7-8, 2001-12 ,pp. :
Switching experience, customer satisfaction, and switching costs in the ICT industry
By MatzlerKurtDepartment of Strategic Management Marketing and Tourism University of Innsbruck Innsbruck Austria StroblAndreasDepartment of Strategic Management and Marketing University of Innsbruck Innsbruck Austria ThurnerNorbertDepartment of Strategic Management and Marketing University of Innsbruck Innsbruck Austria FüllerJohannDepartment of Strategic Management and Marketing University of Innsbruck Innsbruck Austria
Journal of Service Management, Vol. 26, Iss. 1, 2015-03 ,pp. :