Improve customer service through organisational learning: a case study

Author： Chen Jason C.H.   Chong P. Pete   Gering Kip   Chuang Ta-Tao  

Publisher： Inderscience Publishers

ISSN： 1471-8197

Source： International Journal of Innovation and Learning, Vol.2, Iss.1, 2005-02, pp. : 79-89

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