Author: Durugbo Christopher Erkoyuncu John Ahmet Tiwari Ashutosh Alcock Jeffrey R. Roy Rajkumar Shehab Essam
Publisher: Inderscience Publishers
ISSN: 1741-539X
Source: International Journal of Services Operations and Informatics, Vol.5, Iss.4, 2010-11, pp. : 330-350
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