Learning during the quality management process: Antecedents and effects in service firms

Author: Moreno Antonia Ruiz   Morales Víctor García   Montes Francisco Javier Lloréns  

Publisher: Emerald Group Publishing Ltd

ISSN: 0263-5577

Source: Industrial Management & Data Systems, Vol.105, Iss.8, 2005-10, pp. : 1001-1021

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Abstract