Dimensions of service quality in developed and developing economies: multi-country cross-cultural comparisons

Author： Malhotra Naresh K.   Ulgado Francis M.   Agarwal James   Shainesh G.   Wu Lan  

Publisher： Emerald Group Publishing Ltd

ISSN： 0265-1335

Source： International Marketing Review, Vol.22, Iss.3, 2005-06, pp. : 256-278

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