The influence of employee organizational citizenship behavior on customer loyalty

By Castro Carmen Barroso   Armario Enrique Martín   Ruiz David Martín  

International Journal of Service Industry Management, Vol. 15, Iss. 1, 2004-02 ,pp. : 27-53

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

How organizational and employee-customer identification, and customer orientation affect job engagement

By Anaza Nwamaka A.   Rutherford Brian  

Journal of Service Management, Vol. 23, Iss. 5, 2012-10 ,pp. : 616-639

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Examining the effect of different components of customer value on attitudinal loyalty and behavioral intentions

By Senic Vladimir   Marinkovic Veljko  

International Journal of Quality and Service Sciences, Vol. 6, Iss. 2-3, 2014-06 ,pp. : 134-142

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Effects of perceived employee emotional competence on customer satisfaction and loyalty: The mediating role of rapport

By Delcourt Cécile   Gremler Dwayne D.   Riel Allard C.R. van   Birgelen Marcel van  

Journal of Service Management, Vol. 24, Iss. 1, 2013-03 ,pp. : 5-24

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer frustration in loyalty programs

By Stauss Bernd   Schmidt Maxie   Schoeler Andreas  

International Journal of Service Industry Management, Vol. 16, Iss. 3, 2005-03 ,pp. : 229-252

Emerald Group Publishing Ltd

Access to resources Recommend Favorite