Developing competencies in the entrepreneurial small firm for use of the Internet in the management of customer relationships

Author: McGowan Pauric   Durkin Mark G.   Allen Lynsey   Dougan Colette   Nixon Sheena  

Publisher: Emerald Group Publishing Ltd

ISSN: 0309-0590

Source: Journal of European Industrial Training, Vol.25, Iss.2-3, 2001-03, pp. : 126-136

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Abstract