The role of social and self-conscious emotions in the regulation of business-to-business relationships in salesperson-customer interactions

By Bagozzi Richard P.  

The Journal of Business and Industrial Marketing, Vol. 21, Iss. 7, 2006-12 ,pp. : 453-457

Emerald Group Publishing Ltd

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The effects of buyer-supplier relationships on buyer competitiveness

By Prior Daniel D.  

The Journal of Business and Industrial Marketing, Vol. 27, Iss. 2, 2012-01 ,pp. : 100-114

Emerald Group Publishing Ltd

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Interpersonal trust in commercial relationships: Antecedents and consequences of customer trust in the salesperson

By Guenzi Paolo   Georges Laurent  

European Journal of Marketing, Vol. 44, Iss. 1-2, 2010-01 ,pp. : 114-138

Emerald Group Publishing Ltd

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Influence of salesperson characteristics and customer emotion on retail dyadic relationships

By Lee Sanghyun   Dubinsky Alan  

The International Review of Retail, Distribution and Consumer Research, Vol. 13, Iss. 1, 2003-01 ,pp. : 21-36

Routledge Ltd

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Segment differences in the asymmetric effects of service quality on business customer relationships

By Stan Simona   Evans Kenneth R.   Wood Charles M.   Stinson Jeffrey L.  

Journal of Services Marketing, Vol. 21, Iss. 5, 2007-08 ,pp. : 358-369

Emerald Group Publishing Ltd

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