Have TQM organisations adjusted their performance management (appraisal) systems? A study of UK-based TQM-driven organisations

Author: Soltani   E.   Meer   R.B. van der   Gennard J.   Williams M.T.  

Publisher: Emerald Group Publishing Ltd

ISSN: 0954-478X

Source: The TQM Magazine, Vol.16, Iss.6, 2004-12, pp. : 403-417

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Abstract