Assessing behavior before it becomes behavior: An examination of the role of intentions as a link between satisfaction and repatronizing behavior

Author: Söderlund Magnus   Öhman Niclas  

Publisher: Emerald Group Publishing Ltd

ISSN: 0956-4233

Source: International Journal of Service Industry Management, Vol.16, Iss.2, 2005-02, pp. : 152-168

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Abstract