Period of time: 2008年2期
Publisher: Emerald Group Publishing Ltd
Founded in: 1990
Total resources: 67
ISSN: 0956-4233
Subject: F2 Economic Planning and Management
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
International Journal of Service Industry Management,volume 16,issue 2
Menu
QUIS 9 symposium - service excellence in management
By Gustafsson Anders in (2005)
International Journal of Service Industry Management,volume 16,issue 2 , Vol. 16, Iss. 2, 2005-02 , pp.By Kantsperger Roland,Kunz Werner H in (2005)
International Journal of Service Industry Management,volume 16,issue 2 , Vol. 16, Iss. 2, 2005-02 , pp.By Söderlund Magnus,Öhman Niclas in (2005)
International Journal of Service Industry Management,volume 16,issue 2 , Vol. 16, Iss. 2, 2005-02 , pp.Dynamics of service attributes: a test of Kano's theory of attractive quality
By Nilsson-Witell Lars,Fundin Anders in (2005)
International Journal of Service Industry Management,volume 16,issue 2 , Vol. 16, Iss. 2, 2005-02 , pp.Communication as an element of service value
By Heinonen Kristina,Strandvik Tore in (2005)
International Journal of Service Industry Management,volume 16,issue 2 , Vol. 16, Iss. 2, 2005-02 , pp.