Prioritizing the Dimensions of Service Quality: An Empirical Investigation and Strategic Assessment

Author: Rosen L Drew   Karwan Kirk R  

Publisher: Emerald Group Publishing Ltd

ISSN: 0956-4233

Source: International Journal of Service Industry Management, Vol.5, Iss.4, 1994-04, pp. : 39-52

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract