Customer loyalty and complex services: The impact of corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise

Author： Andreassen Tor Wallin   Lindestad Bodil  

Publisher： Emerald Group Publishing Ltd

ISSN： 0956-4233

Source： International Journal of Service Industry Management, Vol.9, Iss.1, 1998-01, pp. : 7-23

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