Service Quality, Customer Satisfaction and Loyalty: The Moderating Role of Gender

By Karatepe Osman  

Journal of Business Economics and Management, Vol. 12, Iss. 2, 2011-06 ,pp. : 278-300

Taylor & Francis Ltd

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Customer loyalty and complex services: The impact of corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise

By Andreassen Tor Wallin   Lindestad Bodil  

International Journal of Service Industry Management, Vol. 9, Iss. 1, 1998-01 ,pp. : 7-23

Emerald Group Publishing Ltd

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An integrated model of perceived service quality and customer loyalty: an empirical examination of the mediation effects of customer satisfaction and customer trust

By Dahiyat Samer E.   Akroush Mamoun N.   Abu-Lail Bayan N.  

International Journal of Services and Operations Management, Vol. 9, Iss. 4, 2011-07 ,pp. : 453-490

Inderscience Publishers

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Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece

By Santouridis Ilias   Trivellas Panagiotis  

The TQM Journal, Vol. 22, Iss. 3, 2010-01 ,pp. : 330-343

Emerald Group Publishing Ltd

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Service quality, customer satisfaction and loyalty among industrial customers of a public electricity utility in Malawi

By Chodzaza Gilbert E.   Gombachika Harry S.H.  

International Journal of Energy Sector Management, Vol. 7, Iss. 2, 2013-06 ,pp. : 269-282

Emerald Group Publishing Ltd

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