A historical perspective of the impact of feedback on behaviour

ISSN： 1355-252X

Source： Journal of Management History, Vol.2, Iss.4, 1996-04, pp. : 21-33

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Exploring the impact of customer feedback on the well-being of service entities: A TSR perspective

By Nasr Linda Burton Jamie Gruber Thorsten Kitshoff Jan

Journal of Service Management, Vol. 25, Iss. 4, 2014-08 ,pp. : 531-555

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer satisfaction and its consequences on customer behaviour revisited: The impact of different levels of satisfaction on word‐of‐mouth, feedback to the supplier and loyalty

By Söderlund Magnus

International Journal of Service Industry Management, Vol. 9, Iss. 2, 1998-02 ,pp. : 169-188

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Policy analysis in historical perspective

By Sharkansky Ira

Journal of Management History, Vol. 1, Iss. 1, 1995-01 ,pp. : 47-58

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A historical perspective of Japanese innovation

By Herbig Paul Jacobs Laurence

Management Decision, Vol. 35, Iss. 10, 1997-12 ,pp. : 760-778

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer satisfaction: the historical perspective

By Reis Dayr Pena Leticia Lopes Paulo A.

Management Decision, Vol. 41, Iss. 2, 2003-03 ,pp. : 195-198

Emerald Group Publishing Ltd

Access to resources Recommend Favorite