Customer Expectations and Perceptions of Service Quality in Retail Apparel Specialty Stores

By Gagliano Kathryn Bishop   Hathcote Jan  

Journal of Services Marketing, Vol. 8, Iss. 1, 1994-01 ,pp. : 60-69

Emerald Group Publishing Ltd

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Validating the retail service quality scale for US and Korean customers of discount stores: an exploratory study

By Kim Soyoung   Jin Byoungho  

Journal of Services Marketing, Vol. 16, Iss. 3, 2002-06 ,pp. : 223-237

Emerald Group Publishing Ltd

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Measuring perceived service quality of fashion stores: a test-retest reliability investigation

By Leung Chun-sun   To Chester Kin-man  

Journal of Fashion Marketing and Management, Vol. 5, Iss. 4, 2001-12 ,pp. : 324-329

Emerald Group Publishing Ltd

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International Positioning: Japanese Department Stores in Hong Kong

By McGoldrick Peter J.   Ho Sandy S.L.  

European Journal of Marketing, Vol. 26, Iss. 8-9, 1992-08 ,pp. : 61-73

Emerald Group Publishing Ltd

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Service quality and customer loyalty perspectives on two levels of retail relationships

By Wong Amy   Sohal Amrik  

Journal of Services Marketing, Vol. 17, Iss. 5, 2003-05 ,pp. : 495-513

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