Critical success factors in gaining user customer satisfaction in outsourced IT services

Author： Bairi Jayachandra Manohar B. Murali

ISSN： 1741-0398

Source： Journal of Enterprise Information Management, Vol.24, Iss.6, 2011-10, pp. : 475-493

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Using LibQUAL+^® to identify commonalities in customer satisfaction: the secret to success?

By Killick Selena Weerden Anne van Weerden Fransje J. van

Performance Measurement and Metrics, Vol. 15, Iss. 1-2, 2014-04 ,pp. : 23-31

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A model of critical success factors for software projects

By Sudhakar Goparaju Purna

Journal of Enterprise Information Management, Vol. 25, Iss. 6, 2012-10 ,pp. : 537-558

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

An identification of a model for digital library critical success factors

By Lagzian Fatemeh Abrizah Abdullah Wee Mee Chin

The Electronic Library, Vol. 31, Iss. 1, 2013-02 ,pp. : 5-23

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

SOA implementation critical success factors in healthcare

By Koumaditis Konstantinos Themistocleous Marinos Cunha Paulo Rupino Da

Journal of Enterprise Information Management, Vol. 26, Iss. 4, 2013-07 ,pp. : 343-362

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Critical success factors for reinventing the academic library

By Liang Chaucer Chaoyun

Reference Services Review, Vol. 27, Iss. 2, 1999-06 ,pp. : 127-133

Emerald Group Publishing Ltd

Access to resources Recommend Favorite