Using LibQUAL+® to identify commonalities in customer satisfaction: the secret to success?

Author： Killick Selena   Weerden Anne van   Weerden Fransje J. van  

Publisher： Emerald Group Publishing Ltd

ISSN： 1467-8047

Source： Performance Measurement and Metrics, Vol.15, Iss.1-2, 2014-04, pp. : 23-31

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