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Journal of Service Management, Vol. 22, Iss. 3, 2011-06 ,pp. : 390-408

Emerald Group Publishing Ltd

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Creating value for the business service buyer through modularity

By Ulkuniemi Pauliina   Pekkarinen Saara  

International Journal of Services and Operations Management, Vol. 8, Iss. 2, 2011-02 ,pp. : 127-141

Inderscience Publishers

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Activity-centred and QoS semantics in service conceptual customisation and matchmaking

By Galatescu Alexandra   Greceanu Taisia   Neicu Cristian  

International Journal of Business Process Integration and Management, Vol. 3, Iss. 3, 2009-02 ,pp. : 178-193

Inderscience Publishers

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A typology for frontline employee adaptability to gain insights in service customisation: a viewpoint

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International Journal of Services and Operations Management, Vol. 12, Iss. 4, 2012-07 ,pp. : 490-508

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Long and short-term effects of customisation on the service operations strategy

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International Journal of Services Technology and Management, Vol. 5, Iss. 3, 2004-05 ,pp. : 233-246

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